KPI

ECONOMIC KPI u.m. 2014 2015
Net revenue Million € 3,038.30 2,917.30
Materials and overheads Million € 2,109.80 2,002.70
Operating costs Million € 2,339.30 2,213.90
Gross Operating Profit (EBITDA) Million € 717.7 732
ROE (After tax profit for the year /shareholders’ equity) % 11.2 11.3
Pre-tax ROIC (Operating profit /Net Invested Capital) % 10.8 10.7
Value generated and distributed to stakeholders (GRI) Million € 3,085.90 2,967.00
Total capital expenditures Million € 318.6 428.9
Capital expenditures Networks operating segment Million € 122.4 156.2
Capital expenditures Energy operating segment Million € 19,7 30,6
Capital expenditures Water operating segment Million € 148.9 204.4
Capital expenditures Environment operating segment Million € 13.3 25.9
Capital expenditures Corporate and service segment Million € 14.2 11.8
Borrowings Million € 2,089.10 2,010.10
Profit distributed to Group’s shareholders Million € 95.8 106.5
CUSTOMERS AND THE COMMUNITY u.m. 2014 2015
ACEA GROUP CUSTOMERS: ENERGY AND WATER SECTORS
Electricity sale customers no. 1,370,952 1,295,208
Gas sale customers no. 154,601 144,185
Distribution customers no. 1,626,209 1,621,242
Water connections in Lazio (Acea Ato 2 and Acea Ato 5) no. 778,701 810,000
Population served in Lazio (Acea Ato 2 and Acea Ato 5) milioni 4.2 4.2
Water connections in Italy no. 2,476,982 2,512,752
Population served in Italy milioni 8.5 8.6
ELECTRICITY SERVICE CONTINUITY INDICATORS
Cumulative duration of interruptions (minutes) per LV customer per year minutes 30.23 34.55
Interruptions per LV customer per year average no. 1.44 1.74
QUALITY DELIVERED - ENERGY DISTRIBUTION
Decomissioned HV overhead lines km 12.5 19
Remotely controlled MV nodes no. 5,776 6,038
QUALITY DELIVERED - PUBLIC LIGHTING
Managed bulbs in Rome no. 217,688 220,175
Reinstalled supports (due to erosion) no. 530 493
Replaced bulbs no. 27,828 10,302
REPAIR OF PUBLIC LIGHTING BREAKDOWNS
Average repair times of public lighting breakdowns: blacked out streets (average service resumption time allowed is 5 working days) working days 1.29 1.41
Average repair times of public lighting breakdowns: blacked out stretches (2-4 lamps) (average service resumption time allowed is 10 working days) working days 5.54 3.98
WATER SERVICE CONTINUITY INDICATORS - ACEA ATO-2
Total water supply suspensions (planned + urgent) no. 1,029 977
Suspensions> 24h out of total suspensions % 3.5 4
QUALITY DELIVERED - WATER SECTOR - ACEA ATO 2
Managed networks for the drinking water system km 9,725 10,058
Managed sewerage networks km 6,084 6,200
Reclaimed water and sewerage networks km 11 19
Operations for the water and sewerage network failures no. 51,900 63,000
QUALITY DELIVERED - WATER SECTOR - ACEA ATO
Managed networks for the drinking water system km 4,284 4,280
Managed sewerage networks km 1,723 1,730
Reclaimed water and sewerage networks km 9.6 63
Operations for the water and sewerage network failures no. 35,800 36,200
OVERALL TOLL-FREE NUMBERS PERFORMANCE INDICATORS
Total toll-free number telephone traf c (commercial and electricity, water and public lighting service breakdowns): calls received no. of calls received 5,023,128 5,897,229
Overall toll-free number service level (answers/ received calls) % 86.4 86.9
HELP DESK PERFORMANCE INDICATORS - HEAD OFFICE
Received customers at the head of ce help desks no. 275,126 262,467
Service level (customers served / tickets issued) electricity service helpdesk – enhanced protection market % 92 81
Average waiting time at the electricity service help desk - enhanced protection market minutes 48’43’’ 1h5’28”
Service level (customers served / tickets issued) electricity service help desk - free market % 92 77
Average waiting time at the electricity service help desk - free market minutes 47’21’’ 1h18’35”
Service level (customers served / tickets issued) water service help desk % 98 98
Average waiting time at the water service help desk minutes 17’07’’ 34’15”
CUSTOMER SATISFACTION - PERCEIVED QUALITY
Overall rating on the electricity service (sales and distribution) (rating 1-10) 7.4 7.5
Overall rating on the water service (Rome) (rating 1-10) 7.6 8
Overall rating on the water service (Frosinone and province of Frosinone) (rating 1-10) 6.3 5.5
Overall rating on the public lighting service (rating 1-10) 6.8 6.3
SUPPLIERS
ECONOMIC VALUE OF CONTRACTS AWARDED FOR THE PROCUREMENT OF GOODS, SERVICES AND WORKS Million € 533 906
Works % 31 57
Goods % 17 15
Services % 52 28
GEOGRAPHICAL LOCATION OF WORKS CONTRACT AWARDED
Northern Italy % 35 45
Central Italy % 58 45
Southern Italy % 7 5
Overseas % - 5
GEOGRAPHICAL LOCATION OF CONTRACTS FOR GOODS AND SERVICES AWARDED
Northern Italy % 49 47
Central Italy % 46 47
Southern Italy % 4 4
Overseas % 1 2
STAFF
Employees (% consolidation) no. 5,105 4,978
Employees (reporting scope) no. 4,682 4,677
Permanent employees out of total workforce % 99.5 99.5
Women out of total workforce % 23.1 23
Women members of corporate governance bodies % 9 24.2
Turnover rate % 5.4 5.7
Unionization rate % 75.6 75.3
Total training hours hours 81,898 170,117
Accidents no. 63 70
Accident frequency index (FI) (no. accidents x 1,000,000 / hours worked) FI 8.31 9.2
Accident severity index (SI) (no. days absent from work x 1,000 / hours worked) SI 0.37 1.31
ENVIRONMENTAL KPI u.m. 2014 2015
ENERGY SEGMENT
Total gross electricity produced GWh 808 783
Share of energy from renewable sources (hydroelectric, wind, photovoltaic, waste biodegradable fraction) % 80.1 78.3
Gross electricity produced from WtE GWh 287.0 306.9
Volume of waste to energy t 323,733 339,763
Average gross yield of thermoelectric production, including recovery of thermal energy % 63.6 59.6
NOX emissions t 185.32 199.06
CO emissions t 27.31 27.25
SOX emissions t 0.2 0.2
Particulate emissions t 0.5 0.3
Greenhouse gas emissions (CO2) t 251,571 245,726
CO2/total gross production g/kWh 311.4 313.8
NETWORKS SEGMENT
Land protection (total length of HV cable lines / length of HV overhead lines) x 100 % 42.4 42.5
Luminous efficiency of public lighting Lumen/kWh 18.2 20.2
Average efficiency of installed lamps Lumen/W 84.3 84.9
Specific consumption per lighting point kWh / lighting point 964.9 858.1
Lighting points no. 192,690 195,176
WATER SEGMENT
Drinking water volumes fed into network (Group) Mm3 1,301.0 1,316.6
Drinking water fed into ATO-2 network (Rome + managed municipalities) Mm3 650.6 660.0
Drinking water fed into ATO-5 network (Frosinone + managed municipalities) Mm3 105.4 103.3
Actual losses (according to Ministerial Decree no. 99/97, and, as of 2014, in accordance with AEEGSI Resolution no. 5/2014) ATO-2 water network (Rome + managed municipalities) % 40.6 42.5
Actual losses (according to Ministerial Decree no. 99/97, and, as of 2014, in accordance with AEEGSI Resolution no. 5/2014) ATO-5 water network (Frosinone + managed municipalities) % 61.9 67.4
Analytical checks on drinking water (Acea Group) no. 1,234,161 1,167,959
Waste water treated in the main water treatment plants (Acea Group) Mm3 940.7 895.9
Waste water treated in the main ATO-2 water treatment plants (Rome + managed municipalitie Mm3 651.6 623.1
Analytical checks on waste water (Acea Group) no. 465,996 490,407
Carbon footprint of the water segment (Acea Group) kg CO2/m3 supplied 0.41 0.41
ENVIRONMENT SEGMENT
Ccompost produced / organic waste input % 27 37
Compost produced / consumed electricity kg/kWh 5.6 4.6