Matrix of materiality

RELEVANT THEMES FOR COMPANY AND STAKEHOLDERS

FROM THE END OF 2014 TO THE FIRST TWO MONTHS OF 2015, ACEA IMPLEMENTED A PROCESS TO IDENTIFY THE MOST SIGNIFICANT (“MATERIAL”) TOPICS, WHICH LED TO THE DEFINITION OF THE “MATRIX OF MATERIALITY”.

The purpose of this analysis was to highlight the economic, social, environmental and governance topics that are most relevant for the company and the stakeholders. The activity comprised 3 main phases: the documentary analysis, the interviews with managers and the multi-stakeholders focus groups.

ECONOMIC THEMES AND GOVERNANCE
SOCIAL THEMES
ENVIRONMENTAL THEMES
1
CREATION OF ECONOMIC-FINANCIAL VALUE
2
HEALTH AND SAFETY AT WORK
3
OBSERVANCE OF RULES AND COMPLIANCE
4
STUDY AND APPLICATION OF NEW TECHNOLOGIES FOR THE IMPROVEMENT AND EVOLUTION OF SERVICES
5
PROMOTION OF ETHICS AND INTEGRITY IN CORPORATE CONDUCT
6
DEVELOPMENTAND VALORISATION OF HUMAN RESOURCSE
7
SAFEGUARD OFTERRITORYAND MITIGATION OF EMISSIONS: CLIMATE CHANGE, QUALITY OFTHE AIR
8
EFFICIENT ENERGY USE (ENERGY CONSUMPTAINODN SAVINGS)
9
IMPROVING SERVICE QUALITY
10
IMPROVING METHODS AND CHANNELS OF CONTACT WITH CUSTOMERS
11
EMPLOYMENT DEVELOPMENTAND PROTECTION OF LABOUR
12
UPGRADING WATER TREATMENT, SEWAGE WORKS AND SLUDGE DISPOSAL
13
RISK MITIGATION AND DEVELOPMENT OF BUSINESS OPPORTUNITIES
14
BUILDING AND CONSOLIDATING THE COMPANY REPUTATION
15
PROTECTING DRINKING WATER QUALITY
16
REDUCTION OF WATER LOSSES
17
DEVELOPMENT OF INVESTMENTS FOR THE REDUCTION OF ENVIRONMENTAL IMPACT
18
EFFICIENT WATER USE (CONSUMPTION AND SAVINGS)
19
SUSTAINABLE MANAGEMENT OF THE SUPPLY CHAIN AND SELECTION/EVALUATION OF SUPPLIERS ON THE BASIS OF ESG (ENVIRONMENTAL AND SOCIAL) CRITERIA
20
WASTE-TO-ENERGY DEVELOPMENTAND INTEGRATED WASTE MANAGEMENT
21
CONSUMER PROTECTION
22
CONTRIBUTIONTO THE DEVELOPMENT OTFHE ECONOMIC BASE
23
TOP MANAGEMENT REMUNERATION AND EVALUATION
24
EVALUATION AND VALORISATION OF THE IMPACT OF CORPORATE ACTIVITIES ON THE COMMUNITY
25
MANAGEMENT OF CORPORATE DIVERSITY AND WELFARE
26
INTRODUCTION OF ELEMENTS OF SUSTAINABILITY IN CORPORATE GOVERNANCE
27
INITIATIVES PROMOTING AWARENESS IN THE COMMUNITY AND THE RESPONSIBLE USE OF RESOURCES
28
FAUNA AND FLORA PROTECTION
29
OBSERVANCE OF SUPPLIER PAYMENT TIMES
30
DEVELOPMENT OF THE PRODUCTION OF ENERGY FROM RENEWABLE SOURCES
31
STAKEHOLDER ENGAGEMENT
32
PROTECTION OF HUMAN RIGHTS
33
DEVELOPMENT OF APRTNERSHIPSWITH PUBLICAND PRIVATE ENTITIES
34
VALORISATION OF ESG ELEMENTS (ENVIRONMENTAL, SOCIAL AND GOVERNANCE) IN RELATIONS WITH THE FINANCIAL WORLD