Stakeholders and their involvement

In keeping with the values set out in the Code of Ethics, Acea engages in dialogue and open debate in order to promote an engagement approach by its stakeholders, thereby enhancing opportunities for shared value creation. The identification of the various types of stakeholders and the analysis and management of their interaction with the company are all activities that the company performs on an ongoing basis, driven by business momentum and objectives and well as by stimuli from outside, such as the requests submitted by the stakeholders.

1 IDENTIFICATION PHASE: this step enables the identification of people who are directly or indirectly involved in the company’s activities, in order to assess the qualitative and quantitative level of their impact.

2 ANALYSIS PHASE: this step is used to assess, in a structured manner, the interactions that take place between the company and the stakeholders and among the stakeholders, in order to develop a path for dialogue and accountability.

3 MANAGEMENT PHASE: this step leads to the definition of replies to the requests submitted by the stakeholders or the company in order to pursue the achievement of company goals consistent with stakeholders' expectations.

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CUSTOMERS AND THE COMMUNITY

18,700
PERSONS

FEEDBACK FROM CUSTOMER SATISFACTION SURVEYS

6,553
LED LIGHTING POINTS

INSTALLED IN ROME

25
DRINKING WATER FOUNTAINS

13 IN ROME AND 12 IN PROVINCE OF ROME
2.8 MILLION LITRES SUPPLIED

262,467
CUSTOMERS RECEIVED

AT THE HELP DESKS OF THE CENTRAL OFFICE

ACEA PER ROMA
FEEDBACK CAMPAIGN

800 PROPOSALS RECEIVED
55 PROJECTS FUNDED

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SUPPLIERS

906
MILLION EUROS

VALUE OF 2015 CONTRACTS

OVER 3,000
CONTRACTS DRAWN UP

WITH 1,450 SUPPLIERS

1,052
REQUESTS APPROVED

REGISTRATION WITH ROLLS/QUALIFICATION SYSTEM
689 QUALIFIED OPERATORS

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STAFF

36.4 HOURS
OF TRAINING PER PERSON

FOR EMPLOYEES

99,5%
EMPLOYEES

WITH OPEN-ENDED CONTRACTS

24,2%
PERCENTAGE OF WOMEN

IN CORPORATE GOVERNANCE BODIES

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SHAREHOLDERS AND LENDERS

106.5
MILLION EUROS

OF DIVIDENDS

170
INVESTORS

FROM INVESTOR RELATIONS

111.3
MILLION EUROS

FINANCIAL COSTS

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ENTERPRISE AND INSTITUTIONS

ABOUT 64 MILLION
EUROS IN INNOVATION

AND 20 RESEARCH PROJECTS UNDERWAY

ABOUT 429 MILLION
EUROS IN INVESTMENTS

+34% COMPARED TO 2014

29
AGREEMENTS

WITH RESEARCH CENTRES, TRAINING ORGANISATIONS AND TRADE ASSOCIATIONS