In keeping with the values set out in the Code of Ethics, Acea engages in dialogue and open debate in order to promote an engagement approach by its stakeholders, thereby enhancing opportunities for shared value creation. The identification of the various types of stakeholders and the analysis and management of their interaction with the company are all activities that the company performs on an ongoing basis, driven by business momentum and objectives and well as by stimuli from outside, such as the requests submitted by the stakeholders.
1 IDENTIFICATION PHASE: this step enables the identification of people who are directly or indirectly involved in the company’s activities, in order to assess the qualitative and quantitative level of their impact.
2 ANALYSIS PHASE: this step is used to assess, in a structured manner, the interactions that take place between the company and the stakeholders and among the stakeholders, in order to develop a path for dialogue and accountability.
3 MANAGEMENT PHASE: this step leads to the definition of replies to the requests submitted by the stakeholders or the company in order to pursue the achievement of company goals consistent with stakeholders' expectations.
CUSTOMERS AND THE COMMUNITY
18,700
PERSONS
FEEDBACK FROM CUSTOMER SATISFACTION SURVEYS
6,553
LED LIGHTING POINTS
INSTALLED IN ROME
25
DRINKING WATER FOUNTAINS
13 IN ROME AND 12 IN PROVINCE OF ROME
2.8 MILLION LITRES SUPPLIED
262,467
CUSTOMERS RECEIVED
AT THE HELP DESKS OF THE CENTRAL OFFICE
ACEA PER ROMA
FEEDBACK CAMPAIGN
800 PROPOSALS RECEIVED
55 PROJECTS FUNDED
SUPPLIERS
906
MILLION EUROS
VALUE OF 2015 CONTRACTS
OVER 3,000
CONTRACTS DRAWN UP
WITH 1,450 SUPPLIERS
1,052
REQUESTS APPROVED
REGISTRATION WITH ROLLS/QUALIFICATION SYSTEM
689 QUALIFIED OPERATORS
STAFF
36.4 HOURS
OF TRAINING PER PERSON
FOR EMPLOYEES
99,5%
EMPLOYEES
WITH OPEN-ENDED CONTRACTS
24,2%
PERCENTAGE OF WOMEN
IN CORPORATE GOVERNANCE BODIES
SHAREHOLDERS AND LENDERS
106.5
MILLION EUROS
OF DIVIDENDS
170
INVESTORS
FROM INVESTOR RELATIONS
111.3
MILLION EUROS
FINANCIAL COSTS
ENTERPRISE AND INSTITUTIONS
ABOUT 64 MILLION
EUROS IN INNOVATION
AND 20 RESEARCH PROJECTS UNDERWAY
ABOUT 429 MILLION
EUROS IN INVESTMENTS
+34% COMPARED TO 2014
29
AGREEMENTS
WITH RESEARCH CENTRES, TRAINING ORGANISATIONS AND TRADE ASSOCIATIONS